GoRescue Help Centre: First Aid, CPR & AED Training

Welcome to the GoRescue Help Centre. Here, you'll find answers to common questions about our First Aid, CPR, and AED training courses. If you need further assistance, please contact us directly.

About Our Training Courses

GoRescue offers certified First Aid, CPR, and AED training tailored for schools, businesses, and community groups across Spain. Our courses combine flexible online learning with practical, instructor-led sessions, ensuring comprehensive and effective training.

Course Delivery

All GoRescue courses are delivered as blended training, combining an online learning module with a practical, instructor-led session. It is recommended that participants complete the online module before attending the practical session.

Class Size

GoRescue courses require a minimum of 12 participants to run. Our team can train up to 120 participants in a single day, ensuring everyone receives full First Aid, CPR, and AED instruction while maintaining a safe and effective learning environment.

FUNDAE Subsidies

All Spanish companies that contribute to Social Security automatically generate FUNDAE training credits each year. Every company, regardless of size, has access to at least €420 in training credit per year. Learn More

Participant Details

Once a course is organised we will require the enrolment list. We will provide an Excel template and only need each participant’s full name and email address. This information is necessary for registration, access to the online module, and issuing certifications.

Enrolments

To enroll participants in one or more courses, simply send us your enrolment spreadsheet, and we will issue an invoice. Once payment is confirmed, participants will be automatically enrolled, and their login credentials will be emailed to them directly.

Enrolment Transfers

If a learner has received enrolment credentials but hasn't registered and started the course, you can assign the license to another learner. If a learner is auto-enrolled or registers but doesn’t start the course, you can remove them from the group.

Enrolment Issue

Ask the learner to check their junk / spam or deleted folders for an email from info@gorescue.co.uk. If missing, we will resend their login credentials. If the issue continues, simply contact our Help Centre for assistance.

Refund Policy

Refunds are not offered for digital products, including online courses, once enrolment is confirmed and access is granted. Please review course details carefully before purchasing. If you encounter any issues, contact our Help Centre for assistance.

Certifications

Certifications are issued after successful course completion and can be downloaded from the learner’s dashboard. Once all participants finish, a batch of certificates is sent to the course organiser and is also available from their dashboard.

Reporting

Our reporting tools help course organisers save time by tracking learners, monitoring progress and access reports, including learner records, survey summaries, and certifications.

Guidelines

Our courses follow European & UK Resuscitation Council, Department for Education, and HSE guidelines, ensuring compliance with the latest standards. They are reviewed and updated regularly.

Accreditations

GoRescue is an approved CPD provider and a UK registered Learning Provider, offering certified, industry-standard training for professionals working in the education sector.